Recare Limited (Company number:07652248) (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

DATA WE COLLECT

We collect and process the following categories of personal data:

• Name and Title
• Email address
• Phone number(s)
• Postal address
• Payment information
• Medical/disability information
• Healthcare representatives/professional contacts

HOW WE COLLECT YOUR DATA

We collect personal data about you if you:

• Contact us with an enquiry
• Book an assessment with us
• Place an order for a service or repair
• Register for marketing communications
• Download a product guide from our website
• Make use of our website. Website usage information is collected by using Cookies (see below)

We will only collect and process the information which is necessary for us to meet your expectations.

When you request an assessment with us or you book an appointment, we will require you to supply certain information in order that we can provide the best possible service to you and comply with our legal obligations to you (including health & safety and financial obligations).

We will only hold medical information such as the nature and scope of disabilities, ongoing medical requirements, and future prognosis, to the extent that it is necessary in accurately assessing your current and future requirements when prescribing products.

We operate CCTV cameras throughout our showroom and workshop for the protection of our customers, employees and other third parties. Images from cameras will only be shared where there is a legal or ethical duty to do so

PURPOSE AND LEGAL BASIS

We will use the information you provide to understand your requirements of us and to recommend the most appropriate solutions for your individual needs.

We process your personal data for the following purposes:

• To comply with our contractual obligations (i.e. supply the product or service, collect payment)
• To comply with our legal obligations (including accounting records, health & safety compliance)
• To contact you to advise of servicing and maintenance requirements
• To comply with manufacturer warranty and product recall notifications
• In the event of any legal claims arising out of the services or products we provide
• To send relevant marketing materials (where we have your active consent)

Our legal bases for processing under UK GDPR Article 6 include:

• Consent: You have given active consent
• Contract: Processing is necessary for fulfilment of an order
• Legal Obligation: Processing is necessary for legal compliance
• Legitimate Interests: Processing is necessary for our legitimate interests

We do not transfer personal data to countries outside the UK.

DATA RETENTION

If you make an enquiry or request an assessment, we will keep your information for as long as is necessary to respond to the enquiry or issue a quotation and then for a period of up to 24 months subsequently if we do not receive any further contact.

If you place an order for products or services, we will keep your information for the duration of the order and then for a minimum period of 6 years, or longer in the event of it being required for ongoing servicing obligations. Information will only be held beyond 6 years when deemed essential to fulfil our legal or contractual obligations to you.

We will generally retain personal data for 6 years. The following exceptions to this will apply:

• CCTV Footage: 30 days
• Employment applications: 6 months if unsuccessful

MARKETING

We will only send marketing communications to you when you have actively consented to receiving such communications. You can revoke your consent at any time by contacting us at the details below.

We may use images of a product that has been specifically manufactured for you for marketing purposes, but we will ensure that you or any other person cannot be identified from the images used unless your written consent is provided.

We may send marketing communications to purchasing departments within an appropriate public body (e.g. NHS departments), registered charity or private organisation, where we consider that our products may be of interest. We will always give such contacts the right to opt out of receiving any further communications

YOUR RIGHTS

Under UK GDPR you have the following rights:

Access: Request a copy of your personal data

Rectification: Request correction of inaccurate data

Removal: Request deletion of your data

Restriction: Request restricted processing

Object: Object to processing based on legitimate interests

Automated Decisions: Not be subject to solely automated decision making

Withdraw consent: Where processing is based on consent

To exercise any of these rights, contact us at info@recare.co.uk. We will respond within 30 days as required by law

THIRD PARTY DATA SHARING

We may need to share your personal data with certain external organisations in order for us to supply our products and services. Other external organisations may also have access to your data through the normal course of their business with us.

We will only provide them with the information they require and will only permit them to use the information for the necessary purpose. We require all third parties to respect the security of your personal data and treat it in accordance with the law.

If any such third party has used your information for any other reason without your consent, please notify us using the details below and we will investigate the matter.

The third parties we anticipate sharing your information with, or that may have access to your data, include:

1. Third party contractors, manufacturers and other suppliers (e.g. subcontractors, courier services)
2. External providers of IT and Marketing services
3. Security/CCTV system providers
4. Payment processors
5. HMRC for VAT and revenue purposes
6. Law enforcement or regulatory authorities when required
7. Professional advisors bound by confidentiality

COOKIES AND TRACKING

Our website uses cookies, which are text files which record information about website use. Further information can be found in the cookie policy below.

CHANGES TO THIS POLICY

We keep this privacy notice under regular review and will post details of any changes below. This privacy policy was last reviewed on 13 July 2026.

COMPLAINTS

We strive to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously.

If you think that our collection or use of information is unfair, misleading or inappropriate please bring it to our attention. We would also welcome any suggestions for improving our procedures. You may report any concerns regarding the way in which we have handled your personal data to the Information Commissioner on 0303 123 1113 or by using this link https://www.ico.org.uk/concerns.

ACKNOWLEDGMENT

By using our services you acknowledge that you have read and understood this Privacy Policy

HOW TO CONTACT US

You can contact us by email to info@recare.co.uk.

Alternatively, you can write to us at:

Recare Limited

Hanborough Business Park

13 Lodge Road

Long Hanborough

OX29 8LJ

Cookies

Like most websites, we set cookies to enable features on our website. You can find out more about cookies and how to manage them on the All About Cookies website.

We set strictly necessary cookies for security and to enable you to do things like log in to our site.

Cookie name	Reason
wordpress_[hash] wordpress_sec_[hash] wordpress_logged_in_[hash]	Set by WordPress if you login to our site to store your authentication details.
wordpress_test_cookie	Tests whether or not your browser has cookies enabled.
wp-settings-{time}-[UID]	Set by WordPress and used to customize your view of admin area interface (if applicable), and possibly also the main site interface.
tk_ai	Set by WooCommerce to store a unique but anonymous user ID for statistics purposes with this website’s shop functionality.

We may use third parties for some services such as website analytics, embedded maps, embedded videos and web fonts, amongst others. Some of these may set non-essential performance cookies. In addition, some services, such as Google Maps and YouTube, may collect IP addresses and/or set cookies.

For more information, please see Google’s privacy policy and Facebook’s cookie policy.

Cookie name	Reason
_gid	Set by Google Analytics to distinguish users.
_ga	Set by Google Analytics to distinguish users.
_gat_tag_{tracking_id}	Set by Google Analytics to distinguish users.
SID, SAPISID, APISID, SSID, HSID, NID, PREF	Set by Google Maps to measure the number and behaviour of Google Maps users. Google may collect some data including search terms, IP addresses, and latitude/longitude coordinates.
PREF, VSC, VISITOR_INFO1_LIVE, remote_sid	Set by YouTube using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player.
_fbp	Set by Facebook to manage adverting after visiting the website.
fb	Set by Facebook to show relevant advertising to users. Also tracks user behaviour on other websites that have Facebook Pixels or other Facebook social objects.

Questions

If you have any questions or concerns regarding this website or our collection, use, or disclosure of your personal information, please contact us by email. Alternatively, you can contact us using any of the methods shown on the Contact Us page of this website.