Richard Reflects – Part Two

A better mobility service - Recare blog

How does Recare offer a no-pressure approach to selling?

We always focus on recommending the right product for the right person. Our Trusted Assessors are not commission-based salespeople employed by other retailers. As experts in rehabilitation, our Assessors, in the absence of bonuses or commissions, are purely focused on the needs of our customers. This remains true regardless of a product's cost. They simply assess, advise, and provide the most appropriate wheelchair, powerchair, or seating, for example. Additionally, our team of rehabilitation experts always prioritises expert advice over sales pressure.

Why is the Recare service so broad?

Recare provides products to a wide variety of customers, both end users and healthcare professionals. And our service is tailored to match. Local clients who visit our Long Hanborough demonstration room tend to be looking for more generalised products such as mobility scooters and stairlifts. Conversely, nationally, we excel as industry leaders, with expertise in the latest mobility products. We also offer more specialist, high-tech equipment for rehabilitation and complex needs. Our rehabilitation experts help match clients with solutions tailored to their individual needs. From John O'Groats to Land's End, we service the whole of the UK. 

Regarding professional clients, we have seen an increase in enquiries from private occupational therapists seeking our clinical and technical knowledge. Equally, more case managers and expert witnesses involved in legal negligence and personal injury claims for their clients are approaching us for equipment recommendations, confident that experts in rehabilitation can support every unique case.

Why are the Recare onsite workshop and seating clinic so special?

Having a separate engineering workshop at our headquarters gives us and our customers an advantage. When they come to be assessed or to trial products, they can do so in a clean, relaxed, and spacious environment. There are no noisy, dirty equipment repairs happening in the same place, unlike typical non-specialist mobility retailers. At Recare, we always put the customer experience first. This is also true with our specialist seating clinic.

The popularity of our seating clinic continues to grow with disabled clients and occupational therapists.  The main service we offer is pressure mapping, which collects data on how clients sit and their posture. With the data we gather, tailormade seating can be sculpted to provide optimum support. This is especially important for people who sit for extended periods, such as wheelchair users.

How does Recare also help healthcare professionals?

Alongside members of the public, we also help occupational and physiotherapists to assist their clients. Healthcare professionals such as these have a strong knowledge of anatomy and their profession. Our product expertise combines to deliver the best outcome. We know that product compliance is also a hot topic right now. Therefore, we can advise all Occupational Therapists on the latest mobility equipment that meets the latest standards.

At the request of professionals, we go out to meet clients with disabilities, assess their needs, and write reports that are used to justify funding, such as charity grants and personal injury compensation claims. Invariably, the products needed are high-end and tailor-made. That's where we come in – to advise case managers on the best solution. This ensures the solution will provide longevity for a client. Moreover, our experts in rehabilitation ensure these recommendations are both clinically and technically sound.

Why is the Recare service outstanding?

In a nutshell, time. Recare focuses on taking the time needed to assess and consult with clients. Therefore, as industry leaders, we can deliver the best bespoke products for individual needs. Many tend to ask us, 'How long will an assessment take, or how long have I got to make a decision?' We always say as much time as you need. If you want to be in our showroom for hours and feel more comfortable with that, then that’s fine. It's a nice environment where people don't feel they are being sold to. We are there to reassure and to give peace of mind.