Mobility Equipment Hire Terms & Conditions | Rental Agreement

1. Definitions

Supplier: Recare Ltd ("Recare").

Hirer: The individual named on the order form which has been accepted by Recare.

Conditions: These terms and conditions of hire.

Contract: Hirer’s completed order online (or alternative arrangement) shall be subject to these Conditions at all times.

Goods: The wheelchair(s) | Scooter (s) | other related mobility equipment hired are applicable to the terms outlined in this agreement.

2. Eligibility

• Hirer is legally capable of entering into binding contracts;
• Hirer is aged 18 years or over at the commencement of the hire
• Hirer is a resident in England, Wales, or Scotland.

3. Waivers

• Damage Waiver (£12.50): May be purchased at the commencement of hire.
  • Excludes the Hirer’s liability for accidental damage of up to £100.
  • Excludes loss, theft, and intentional or negligent damage.
• Cleaning & Hygiene Waiver (£7.50): May be purchased at the commencement of hire.
  • Excludes the Hirer’s liability for cleaning and decontamination costs of £50.
  • Excludes intentional misuse.

4. Collection & Return

All products for hire must be collected from and returned to:

Recare Ltd
13 Lodge Road, Hanborough Business Park
Long Hanborough, Oxfordshire
OX29 8LJ

Collection and return must take place during the opening hours stated in Contact & Opening Hours.

5. Product Supply

• Recare may supply an alternative make and/or model reasonably equivalent to that requested (product images are illustrative only).
• Recare ensures all Goods available for hire are crash‑tested where appropriate. If this is specifically required for your use case, you should inform Recare by email info@recare.co.uk before or at collection.

6. Safe Use & Transport

• If the user can transfer into a vehicle seat, they should do so; this is the safest means of transport.
• If travelling while seated in a wheelchair, a certified 5‑point tie‑down restraint system must be used correctly at all times, and only on wheelchairs certified with tie‑down points.
• Recare shall not be liable for injury, damage, or loss caused by the usage of a vehicle restraint system.
• At collection, ensure you fully understand safe operation. From the start of the hire period, you are responsible for the correct use.

7. Liability & Insurance

• The Hirer is responsible for arranging adequate third‑party liability insurance.
• The Hirer accepts full responsibility for third‑party claims, injury, or damage arising during the hire period.
• Recare accepts no liability for injuries or losses caused by improper use or negligence of the Hirer or any third party.

8. Cancellation

Cancellations must be received at least 24 hours prior to the scheduled collection date.

9. Hire Period & Extensions

• The hire period commences on the date of collection and continues until the Goods are returned.
• If the Goods are not returned on the final day of the agreed hire period and no extension is arranged, Recare reserves the right to automatically extend the hire by a minimum of 7 days on a recurring basis and charge accordingly.

10. Loss or Theft

In the event of loss or theft during the hire period, the Hirer shall be liable to pay the full retail price of the Goods, as published on the Recare website (where applicable).

11. Governing Law & Jurisdiction

This Agreement is governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

13. Contact & Opening Hours

Collection & Return address
Recare Ltd
13 Lodge Road, Hanborough Business Park
Long Hanborough, Oxfordshire, OX29 8LJ